Distance Sales Contract

When you receive your order, you should open your package with the cargo officer and check the product. If you encounter a problematic product or products in unexpected situations; definitely do not accept the package, have the cargo officer draw up a report and have it returned to us by the cargo company.

You can return the products you have purchased from our online store without opening the packaging, using the product, or losing its saleable feature by contacting our online store officials within 7 (seven) days from the date of delivery. Packages sent without approval from our online store officials will not be accepted by the cargo officials. Returns of products whose packaging has been opened, used, damaged, etc. cannot be accepted.

You must send the product you will return back with its original packaging intact (without any packing tape or stickers), unused, undamaged, not damaged as a result of usage error, with a gift if any, and all standard accessories of the product, by filling in the “return section” at the bottom of the invoice, and with its original invoice, with the buyer paid by cargo. In shipments made with a different company other than the cargo company to be notified to you, the shipping fee will be covered by you. Unfortunately, shipments made with different cargo companies other than the specified cargo company as “Fee Recipient Paid” are not accepted.

(According to the general circular of the tax procedure law numbered 385, in order for the return transactions to be made, the relevant sections in the invoice with the return section that we sent you must be filled in completely and sent back to us with the product after signing.) If the product has been invoiced to a corporate place; in order for the return transaction to be made, the institution must send the product to be returned together with a ‘RETURN INVOICE’ prepared as Product Unit Price + VAT without including the cargo share. We would like to inform you that we cannot process your return transaction if these procedures are not implemented.

Your product price will be refunded within 10 (ten) business days from the approval of your return. The reflection of the refund made to credit cards to your bank account can take up to 2-3 weeks on average, depending on the bank and credit card used. Therefore, the process after the transfer of the product amount to the bank is not under the responsibility of EB CLINIC.

Cancellation Conditions

Dear customers, you can cancel your orders that you have placed incorrectly or abandoned. In order for the cancellation process to be carried out quickly, please contact us using the phone number in the contact section. There are delays in contacting via e-mail. Sometimes e-mails are checked late due to the intensity. There is a possibility that the product has been shipped. If the product has not been shipped in the cancellation process, the entire fee will be refunded using the method you used to perform the transaction. If the product has been shipped, the shipping fee or fees will be deducted and the refund will be made.